At Mis Mauve, we are a small business and each order is carefully prepared and packed with love. For this reason, we are unable to offer returns or exchanges for change of mind, incorrect size, or change of preference.
We kindly ask that you carefully review the product description, measurements and sizing information before placing your order.
Change of Mind & Sizing
Unfortunately, we do not accept returns or exchanges for:
- Change of mind
- Incorrect size selected
- The item not fitting as expected
- Change of colour or style preference
- Ordering multiple sizes to try on
- Sale or promotional items, unless the item is faulty
We strongly recommend checking the size guide and product measurements provided on each product page before purchasing. If you are unsure about sizing, please contact us before placing your order and we will be happy to assist where possible.
Faulty or Incorrect Items
We want you to be completely happy with your Mis Mauve purchase. If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible so we can assist you.
To request a return for a faulty or incorrect item, please contact us within 7 days of receiving your order with:
- Your order number
- A description of the issue
- Clear photographs showing the fault or incorrect item
Please do not return an item before contacting us and receiving approval from our team.
If the item is confirmed to be faulty or we have sent you an incorrect item, we will work with you to arrange an appropriate resolution, which may include a replacement, repair, refund, or other remedy where applicable.
Conditions for Faulty Returns
Items returned for a confirmed fault must be:
- In the condition in which they were received, aside from the fault
- Unwashed and unworn where reasonably possible
- Free from perfume, makeup, stains, or other marks not related to the reported fault
- Returned with any original packaging and tags where applicable
We reserve the right to assess the reported fault before approving a return or remedy.
Sale Items
Sale and promotional items are final sale and cannot be returned or exchanged for change of mind or sizing reasons.
Faulty items are still covered in accordance with applicable consumer laws.
Consumer Rights
Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.
If an item is faulty, does not match its description, or does not meet the consumer guarantees that apply under Australian law, you may be entitled to a remedy regardless of our change-of-mind policy.
Contact Us
If you believe you have received a faulty or incorrect item, please contact us before sending anything back.
We appreciate your understanding and support of our small business. Every order means a lot to us, and we are committed to providing quality pieces and the best possible experience for our customers.
Thank you for supporting Mis Mauve.